Monday, September 19, 2011 Launches mComm Site with Digby, a leading Chinese specialty retailer of fashionable and contemporary apparel, has partnered with Digby to launch a mobile optimized website by year’s end. plans to deliver an engaging mobile shopping experience to millions of young, mobile and fashion-focused consumers. This new mobile initiative allows to enhance customer loyalty and gain insight on consumer buying behavior, resulting in a more direct relationship with its customer base through any smartphone, anytime and anywhere.

Through the new mobile-optimized website, consumers will be able to easily research and purchase items in as little as 60 seconds. Key features will include: rich product photographs, complete product descriptions, shop by category, store locator, email signup, order tracking, complete site search, ratings and reviews, promotional offers, and email a friend.

Saturday, September 10, 2011

Urban Decay Launches eComm Site on Demandware

Demandware, Inc., a leader in on-demand eCommerce, has announced that Urban Decay, the largest independently owned color cosmetic company in the United States, has re-launched on the Demandware Commerce platform to support the growth of its online business in the U.S. and into international markets.

Urban Decay was previously running its eCommerce operations on an antiquated legacy platform that required manual intervention to process even basic orders. The system also lacked the flexibility marketers needed to change or upload content on-the-fly. As a result, the company depended on its internal IT staff to make all changes to the site, limiting its ability to introduce new products and promotions quickly and effectively.

With the Demandware Commerce platform, Urban Decay marketers now have complete control over merchandising promotions, catalog, pricing and all other aspects of the shopping experience. In addition, Demandware’s on-demand model eliminates the need to source and maintain costly IT infrastructure for eCommerce, and provides seamless, automatic upgrades containing new functionality to enable ongoing site innovation.

Urban Decay is also building a mobile commerce storefront leveraging the Demandware Commerce platform.

The new eCommerce site, implemented by Precision Design Studios, offers consumers an inside look at color palettes and product finishes. Social engagement tools, including ratings and review capabilities and photo and video uploading, help Urban Decay connect and build stronger relationships with customers.

Urban Decay also took advantage of several pre-built integrations to third-party technologies available through the Demandware LINK Marketplace. These integrations include Bazaarvoice for ratings and reviews, Paypal for regular and express checkout payments, and Avalara for sales tax management. Several more integrations are planned as the company grows and expands internationally.

Thursday, September 08, 2011

Online Sales Tax Collection Forecast: Murky With A Chance of Fudgeballs

The state of California has agreed to a compromise deal with that postpones collection of sales taxes on sales to Amazon customers in California until late next year. In the interim, Amazon and a coalition of other etailers have until July 31, 2012, to lobby Congress to pass legislation authorizing states to collect sales taxes for online sales, regardless of nexus (and thus overturning the 1992 Quill Corp. vs. N. Dakota ruling of The Supreme Court that precluded taxation for sales made to a Ship-To address in a state where the merchant has no presence or "nexus."). If Congress does pass that legislation, the deal with Amazon is that it won't have to collect sales taxes for California shipments until January 2013. Otherwise, they will have to start paying the sales tax in September 2012.

This may also moot a series of political and court battles on this issue that have been pursued over the last few years in New York, Illinois, Connecticut, Rhode Island, North Carolina, Arkansas and Colorado.

Complicated enough? Well, it gets worse. Illinois recently passed an online sales tax law that sets the rate for the sales tax as the location in Illinois where the order is processed, not the delivery location. If the merchant has no nexus in Illinois at all, then the standard state tax rate of 6.25% is due, but within Illinois, there are different tax rates for each county and municipality. In fact, the rate is 0% in some locations: so obviously some large "processing center" is going to locate there and offer to do third-party processing for any out-of-state direct merchants who want to avoid Illinois sales tax. But more to the point, since it is difficult to determine where the processing location might be -- and impossible for the consumer, in most cases -- this seems like the most bizarre piece of tax legislation out there. Just for starters, the "processing center" could be the location of the server on which the order processing system is running, or the credit card processor handling the transaction, or the credit card issuer authorizing the transaction, and so on, with other possible links in the processing chain. And this doesn't even account for mirrored servers in multiple locations that are often necessary to guarantee up-time for the processing service.

This is sheer madness, whether it's California playing a calendar game, the merchants courting Congress for legislative favors, or Illinois pretending that there is a physical cash register somewhere ringing up online sales. And it seems like there is no obvious way to stop this insanity. So fasten your seat belts. We're all in for a very bumpy ride!

HP Clarifies Future Course

Hewlett-Packard has issued a clarification of its future course, which understandably was widely interpreted as "getting out of the PC business" and discontinuing webOS and the TouchPad. Evidently, the only true statement in the foregoing is "discontinuing the TouchPad." As for the PC business, the HP Personal Systems Group (PSG) is alive and well, and "You'll still be able to buy HP PC products and services through our supply chain partners and online, and you'll continue to receive great customer service." As for WebOS, it is still alive - "Although HP is winding down the device operations of our webOS division by October 31, 2011, we will continue to explore options to optimize the value of webOS software."

"In a nutshell," the statement concludes, "we expect the new PSG—whatever form that will be—will continue to innovate with high-quality products and services to meet business and consumer needs. HP will continue to focus on innovative cloud solutions and services to help tame the explosive growth of data that our customers are experiencing."

Tuesday, September 06, 2011

IBM Sterling Enables Mobile Modules as iTunes Apps

IBM's Sterling multichannel order management solutions has made a major commitment to the mobile platform and environment. To supplement Sterling's Order Management and Fulfillment Suite the company offers the IBM Sterling InFlight Data Management Mobile to enable B2B integration teams to search, view, track and monitor data processed through the Sterling Commerce integration as-a-Service platform and exchanged with their trading partners via a mobile device. The module is available as a free app in the iTunes store.

Other Sterling Commerce Mobile Commerce apps include:

Sterling Field Sales Mobile
Provides customers using Sterling Order Management timely access to product content, pricing and inventory availability information from a mobile device. This allows sales representatives to quickly and easily respond to customer inquiries from anywhere.

Sterling Order Management Mobile Framework
Provides users of Sterling Order Management with mobile commerce capabilities to build and deploy a branded mobile store presence supporting product search, inventory look-up, product information look-up, order capture and checkout, and order history look-up.

Sterling Store Associate Mobile
Provides  users of Sterling Order Management with more choice in how store associates access and use product and inventory availability information to handle customer inquiries and consummate the sale in a retail store setting.

Other Operations-Focused Mobile Applications from Sterling include:
Sterling Control Center Mobile
Provides users of Sterling Control Center with anywhere, anytime, mobile, handheld device access to file transfer system status, exception alerts, and system controls. File transfer support personnel benefit from using mobile access to ensure that decision-critical business information is securely delivered to the people and systems that need it.

Sterling Document Tracking Mobile
Provides users of Sterling Collaboration Network with anywhere, anytime, mobile handheld device access to monitor, search, review and manage document and trading partner activity

Sterling InFlight Data Management Mobile
Provides Users of Sterling B2B Integration as-a-Services products with anywhere, anytime, mobile handheld device access to search, view, track and monitor business critical documents processed by Sterling Commerce and exchanged with their trading partners.

Sterling Integrator Mobile
Enables users of Sterling Integrator to monitor key integration resources anywhere, anytime using their mobile handheld device to ensure that the most time- and content-critical business documents, transactions, and events are successfully exchanged on schedule.

Sterling Order Management Administrator Mobile
Gives users of Sterling Order Management anywhere, anytime access to system response time and performance information from their mobile handheld device to ensure that orders are processed and fulfilled on time.

Sterling TMS Carrier Mobile
Provides carrier users of Sterling Transportation Management System (Sterling TMS) with the ability to manage shipment tender requests between shippers and transportation carriers via a mobile handheld device. This enables carriers to respond immediately to shipment tender requests and report shipment status in real-time.
Web Analytics