UK- and US-based multichannel systems vendor MNP Retail has formed a partnership with NetDespatch to enable MNP customers to streamline workflow by integrating with Royal Mail and other carriers; print the correct shipping labels, customs documentation and manifests, as well as automatically send electronic pre-advice data to the carrier.
Headquartered in Salisbury, UK and with offices in Delaware US, MNP’s expertise in Order Management Systems (OMS), Warehouse Management Systems (WMS) and product procurement platforms helps online and bricks and mortar organisations deliver their brand experience, grow top line sales and improve bottom line margin through system automation.
A particular challenge for MNP was the time, complication and cost associated with integrating with various carriers individually. Through its partnership with NetDespatch, MNP has been able to boost the delivery options available to its customers, by offering integration with Royal Mail alongside other leading UK parcel carriers and Click and Collect networks.
MNP Retail customer Crew Clothing is a primary beneficiary of the MNP and NetDespatch partnership. Crew Clothing began trading in the UK in 1992 in coastal towns and developed a strong following of mail-order customers on the back of its in-store success. The company has grown significantly since then and now operates 78 stores with a thriving online presence, as well as successful mCommerce and call centre sales channels in the UK and EU.
Cora McDonnell, Projects Manager at Crew Clothing said, “Using NetDespatch has significantly benefited our business. Before the integration our warehouse staff were really frustrated with the amount of effort that was needed to ship parcels. Labels were constantly out of alignment and we had a number of issues scanning the barcodes. As soon as we went to NetDespatch all of these problems were ironed out and now we don’t have any issues when utilizing the Royal Mail service.”
Crew Clothing has an omni-channel driven growth strategy for 2016. Central to these omni-channel operations is the MNP OMS which manages the direct inventory, CRM, customer services, direct fulfilment and together with NetDespatch will help to deliver the ultimate customer experience. The end-to-end solution is designed to seamlessly enable top line growth, improve margins and deliver a great customer experience.
Cora McDonnell, Crew Clothing continued, “It was actually Royal Mail who recommended NetDespatch to us. It was their preference that we used NetDespatch and we would definitely recommend it to others.”