OMS Now Gold Partner with Magento

Order Management Systems (OMS), a Dallas, Texas-based technology company with locations also in Florida and Australia, providing an order management system platform and logistical solution for online retailers, has a new status as a Gold Industry Partner with Magento, an eBay Inc. company.

The Order Management Systems partnership with Magento supports inventory management, drop shipments, intelligent order routing, multiple warehouses, brick/mortar locations, and customer service.

GoECart Wins 'Company of the Year' Bronze Prize by American Business Awards

GoECart is pleased to announce that it has won a highly esteemed Bronze award in the 11th annual American Business Awards competition. The multi-channel ecommerce solutions provider was selected for the Company of the Year Award in the Computer Software category for companies with up to 250 employees.

GoECart's award was announced during a gala banquet on September 16th at the Julia Morgan Ballroom in San Francisco. A record number of nominations were submitted this year with more than 3,200 from organizations of all sizes and from virtually every industry.

GoECart founder and CEO Manish Chowdhary said, "We are deeply honored to receive this major award from the ABAs. This has been such a remarkable year for GoECart on so many levels. The credit goes to the GoECart team for their unwavering commitment to innovation, results, and exceptional customer service even in the face of global economic and environmental challenges"

Last year, GoECart officially announced a new eCommerce suite, GoECart 360, which provides multichannel merchants with the tools needed to run an online business, including:

• All-in-One Ecommerce — eCommerce platform, order management, inventory management, and CRM work together like clockwork to provide the ultimate solution for online retailers.
• Amazon® and eBay® Integration — Merchants automatically stream product inventory to these sites and orders synch up seamlessly with GoECart.
• Multi-Site Capabilities — Multiple branded sites and microsites can be used to boost SEO and cater to multiple markets and audiences, such as B2B, B2C, and International.
• Advanced Personalization — Personalization engine leverages Adobe® Scene7® so retailers can offer highly customized products (e.g. engraving, monogramming, etc.).

Warwick Fulfillment Getting Box-on-Demand System

Warwick Fulfillment Solutions,  Horlock, MD,  is installing a ‘box on demand’ system to allow boxes to be assembled to fit the specific size of a given outbound order.  It removes any worry and cost associated with paying too much for box inventory, void filler, inefficient use of warehouse space, and many other packaging-related problems. See http://www.packsize.com/resources/videos

Customer Feedback

Tony Marchese of Morse Data, vendor of the InOrder OMS, writes on the InOrder Innovation email newsletter about Giving Shoppers What They Expect With Customer Feedback -- and provides detailed exanples, as shown below.

This issue of InOrder InOvation features details about one of our latest software updates, which we're very excited about!
 
Interact with your customers and keep them involved in the shopping experience with the InOrder Web Customer Feedback module. This new module adds a social aspect to your website that keeps your customers engaged with feedback about your products and services, comments, questions and answers.

Reviews add value to your website, and shoppers expect them. They want to know what they're buying before they buy it. They want to know if they'll like a product, how it works, and what others think about it. They also want to know about you. They look for opinions before they shop, while they're shopping, and they tell others all about the product and their shopping experience.

Customers can rate and evaluate your products, and readers can add comments. You can encourage questions and answers, reply to feedback, answer questions, or add comments to a thread. You can approve and edit reviews and comments before publishing them because you have full control over all feedback.

Use this menu-driven module to define your own feedback pages for your customers. For example, "Q&A," "Share Your Expertise," "Installation Experience," "Recipes," or even general "Community" or "Events" sharing pages.

Customer feedback builds customer confidence and trust, and you can use it to improve your customer service with responses. Returns are reduced because customers know what to expect after reading reviews. Why not let your website be the one shoppers go to for trusted information and final purchase?

Clicking the name of a reviewer displays all reviews by that person with an average rating. This average rating applies to the subject, and can be provided for a user, a product, or a hierarchy.

Readers may indicate whether or not a review is helpful with custom buttons. Votes for helpful reviews are accumulated and counted for sorting by the most helpful, least helpful, low to high, and high to low. Ratings may also be sorted by most recent, newest rating, and oldest rating.

The InOrder Customer Feedback Module can be used with the InOrder Email Communications Enhancement to increase customer participation. You can thank your customers for their purchases, send personalized Email to follow-up on orders, and invite them to rate the products they purchased or comment on existing reviews. This cutting-edge module integrates with customer service to view customer feedback, with Merchandising to view SKU feedback while working with your product database, and with Contact Management to view feedback in customer timelines.

When shoppers search for reviews and find your website in their search results, your website has a better chance of being seen. Add content and increase traffic to your website with the InOrder Web Customer Feedback module.

For more information about any of these features, call 1-888-667-7332 or send email to sales@morsedata.com

Newgistics Acquires Tacit Knowledge Consultancy

In a busy news day for Newgistics, the company has announced its acquition of Tacit Knowledge, Inc., a global digital-commerce consultancy. Tacit’s e-commerce offering includes implementation, integration, development, consultation and support services.

Newgistics Announces Strategic Partnership with Manhattan Associates

Newgistics, an SAP company and eCommerce platform provider, has announced a strategic partnership with Manhattan Associates, a vendor of logistics and supply-chain software.

Under the deal, Newgistics will add Manhattan’s Enterprise Order Management software to its end-to-end eCommerce offering, which seamlessly integrates omni-channel commerce technology with Web design, implementation, integration, hosting and support services as well as order fulfillment, parcel delivery, and returns management.

Newgistics Announces New eCommerce Solution Powered by hybris

Newgistics, Inc., a leading provider of eCommerce services for leading brands and retailers, today announced a new end-to-end eCommerce solution powered by hybris, an SAP company and the world’s fastest-growing commerce platform provider.

Newgistics’s end-to-end eCommerce solution will provide retailers with Web design, implementation, integration, hosting and support services as well as order management technology and order fulfillment, parcel delivery and returns management.

The end-to-end offering, powered by hybris, allows Newgistics to offer a fully integrated order life cycle, from customer acquisition and order placement through fulfillment, delivery and returns across channels on a unifed and highly flexible platform. The hybris B2C Commerce platform also scales with retailers as they grow, eliminating the need for growth-driven re-platforming.