Accupointe Now Offering Direct 500

Accupointe, Inc., Monroe, NC, a leading Microsoft VAR, has purchased the Direct 500 program from Computer Solutions, Inc.

Direct 500, with its eStore module, was built on the MS Sage MAS 500 ERP platform to meet the needs of multichannel merchants, manufacturers, and distributors with a single integrated solution.

Among the advantages of an integrated platform are integrated source codes that allow the Call Center and the eStore to provide a unified response to an e-mail blast with integrated source codes and promotions to automatically take the customer to a special offer on the eStore, complete the shopping cart with the promotion, and place the order in MAS 500 with no interaction from the Call Center.

Other marketing features include:

- RFM Scoring
- Mail List Selection
- Catalog Requests
- Fulfillment cost reductions with address cleaning and shipping and handling calculations. Shipping methods have been expanded with features to allow shipments by address types, restrictions by postal codes and countries. Shipping charts can be defined by geographical region and level of service.

Direct 500 also offers an integration to StarShip, allowing customers to have a calculated freight and handling charge directly from the StarShip rate tables.

Other features include:
- Address Normalization by integrating the Call Center and eStore to Melissa Data software, Direct 500 provides address hygiene and verification along with ZIP+4 capabilities.

- Duplicate Name Checking using an algorithm that is unique to Direct 500. The Call Center operator is prompted with the possible duplicates prior to adding a customer that may already be in the database.

- Continuity shipments

- Holiday Calendars to set service levels and geographic regions to allow the Call Center and eStore to calculate delivery dates that can be met by the company around the busy holiday seasons.