Monday, March 15, 2010

Continental Uses Silverlight for Call Center App with Web-Based Tech

When it came time to update its call center reservations system, Continental Airlines and its partner Infusion Development chose the Microsoft Silverlight browser plug-in to build the new reservations solution as a rich Internet application.

The new system provides improved functionality and workflow for call center agents, which enables them to deliver better customer service and increase customer satisfaction. With the new solution, Continental saves money by consolidating servers and databases that currently sit in call centers around the world. By choosing Silverlight, the company also has reduced development and deployment time, simplified application management, and made it easy to integrate the new system with Continental’s existing Web services.

Click HERE for details.

Microsoft Silverlight is a cross-browser, cross-platform plug-in for delivering the next generation of .NET-based media experiences and rich interactive applications for the Web and for mobile devices. Visual Studio and Expression Blend fully support Silverlight for application development.

2 comments:

Reservations call center said...

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-katty-

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