Jack Dellose Joins Warwick Fulfillment, Recreates Winning Team

Earlier this month, Mike Wilt, President of Warwick Fulfillment Solutions (WFS), announced that Jack Dellose joined the WFS team as co-owner and EVP/CFO.

Mike Wilt and Jack Dellose are no strangers to a successful fulfillment partnership. In fact, their former partnership, Interactive Marketing Services, Inc. (IMS), grew from under $4 million to over $32 million in fulfillment and customer care revenue, and from 50 to over 700 full-time employees, before selling the company to NewRoads (now GSI Commerce, an ebay Enterprise).

The success of that partnership led to a client roster that included Avon, Abercrombie & Fitch, and Godiva Chocolatier. Says Dellose: “Mike and I enjoyed success in the fulfillment industry and I look forward to building on Warwick’s successes to date. Both Mike and I feel the market has a continued need for a fulfillment expertise that realizes the difference between logistics and fulfillment, and a company that is focused on its clients and employees rather than one fixated on market caps and IPOs.”

Mike and Jack share a passion for the fulfillment industry and a business philosophy rooted in the desire to achieve long-term mutually beneficial relationships with their clients. Embracing technical solutions and maintaining a positive work environment goes a long way toward achieving these goals.

Under their leadership, many cutting-edge services and solutions have been developed by their fulfillment teams. One such example was the introduction of an innovative call center with an avant-garde approach to customer contact, effectively recreating the store environment at the customer care center so the agents felt they were part of the retail action.

Another illustration of a technology-driven solution included building a system specifically to determine the optimum packing materials to guarantee in-home arrival of food products at just the right temperature by considering weather information between shipping and destination points, as well as time-in-transit.

Notes Mike Wilt, “It was once said to me that if you survive your first holiday season in fulfillment, you will never leave it. That has proven to be the case for Jack, myself, and our team. We all share a passion for this business which we believe differentiates us. We are always looking for ways to improve our services and offer solutions that meet our clients’ needs."

Square Launches Marketplace Site

Square, the mobile payments company that offers a mobile phone-based credit card reader, has launched Square Market, an online marketplace for eSellers without the effort or expense of building and maintaining a proprietary site.

Merchants or individuals can create a profile and manage product listings with photos in just a matter of minutes. They can then use social media such as Twitter or Facebook to broadcast deals on their sites.
Square's listings are free (Amazon's are 99 cents) but Square collects 2.75 percent of the item's sale price. eBay charges up to 30 cents per item.

In addition, Square doesn't handle fulfillment. As with eBay, product shipping is the responsibility of the seller.

GoECart Wins Quality Improvement Award

For the second year in a row, GoECart, a leading provider of fully integrated multi-channel eCommerce solutions, has won the Gold Award in the 2013 Connecticut Quality Improvement Award Competition. 

The Connecticut Quality Improvement Award Partnership, Inc., founded in 1986, is America's first state-level quality award based on the Malcolm Baldrige National Quality Award for Performance Excellence.  

GoECart 360 offers the following:

• An Advanced eCommerce Platform (B2B and B2C) —Designed for speed, high-performance, and scalability
• Full Support for Personalized Products with Instant Preview — Adobe Scene7 to drive a personalization engine to offer customized products (e.g. engraving, monogramming, etc.) with instant visual "proof"
• Multi-Site Capabilities — Multiple branded sites and microsites can be leveraged to boost SEO and cater to multiple markets (e.g., B2B, B2C, international)
• Sales and Use Tax Compliance — GoECart is officially certified with Avalara AvaTax, giving merchants end-to-end sales tax compliance at no additional cost.
• Enterprise-class Back-office Tools — GoECart's eCommerce storefront communicates directly with its Order and Inventory Management Systems and built-in Salesforce.com CRM module, all driven from a single data source
• Responsive Technical Support — GoECart introduced a number of customer focused programs last year, including follow-the-sun support, enhanced training, SEO migration, social media reputation preservation, and conversion optimization consulting
• Amazon and eBay Integration — Merchants can automatically list products and update inventory to these popular marketplaces. Orders and fulfillment info is also synched up seamlessly without leaving the GoECart 360 admin panel. 

hybris named a leader in Gartner Magic Quadrant for E-Commerce 2013

You can get a copy of Gartner's full report HERE.

InOrder’s Web Cart Supports Multiple Cross/Up-sell Capabilities

According to Morse Data, when customers purchase items through your online store, catalog (call center), or other channel, you can now offer multiple, additional related promotional options for each item on the Morse InOrder OMS platform.

Says Morse, "Related items may be displayed in groups on the home page and the Web cart. The main body of the home page displays those groups in rotating carousels. These groups may include items related to customers’ previous purchases, wish lists, loyalty awards, special searches, web specials, etc., and other groups defined by cross-selling types."

For more info, see http://www.getinorder.com/blog/index.php/inorders-web-cart-now-supports-multiple-cross-sell-up-sell-capabilities/?utm_source=INS1305

GameQuestDirect Implements GoECart 360

GoECart reports that one of its clients, video game retailer GameQuestDirect.com, has successfully replaced multiple operations systems with the company's all-in-one eCommerce suite GoECart 360.
 
Until implementing GoECart, GameQuestDirect used three systems to run its multi-channel retail operation: a stand-alone eCommerce solution, an independent Order Management System (OMS), and a separate shipping system. 

Since switching to GoECart, GameQuestDirect has lowered its costs by 60% while increasing order volume by 40%. 

GameQuestDirect boasts the "world's largest selection" of new and rare video games online with more than 10,000 titles for all leading game consoles. In addition to selling via its own Website, the company also sells its products through 15+ online marketplaces including Amazon.com, eBay, and Buy.com.

Order Motion Releases OMX 4.0

OrderMotion Inc., a leading cloud-based solution provider, has launched OMX 4.0, which offers new enhancements to its Order Management Solution, including dynamic kit capabilities.

Users can now customize and personalize marketing kits and offers to deliver a more personal and distinct buying experience.

With OMX 4.0, retailers are able to offer their customers the ability to order swappable items and customized items to further enhance their online shopping experience.  Continuity programs can also be customized with each shipment, providing merchandisers and marketers a dynamic and engaging process for customers.

In addition, new functionality allows Customer Service Reps (CSRs) to upsell and cross-sell new items through a “Resize” feature. Another key feature is the enhanced “Surprise and Delight” capability that allow custom configuration of standing orders to include a free gift to a customer by customer type or with a specified shipment by order number as part of a continuity program or a special offer.