Newgistics Acquires Tacit Knowledge Consultancy

In a busy news day for Newgistics, the company has announced its acquition of Tacit Knowledge, Inc., a global digital-commerce consultancy. Tacit’s e-commerce offering includes implementation, integration, development, consultation and support services.

Newgistics Announces Strategic Partnership with Manhattan Associates

Newgistics, an SAP company and eCommerce platform provider, has announced a strategic partnership with Manhattan Associates, a vendor of logistics and supply-chain software.

Under the deal, Newgistics will add Manhattan’s Enterprise Order Management software to its end-to-end eCommerce offering, which seamlessly integrates omni-channel commerce technology with Web design, implementation, integration, hosting and support services as well as order fulfillment, parcel delivery, and returns management.

Newgistics Announces New eCommerce Solution Powered by hybris

Newgistics, Inc., a leading provider of eCommerce services for leading brands and retailers, today announced a new end-to-end eCommerce solution powered by hybris, an SAP company and the world’s fastest-growing commerce platform provider.

Newgistics’s end-to-end eCommerce solution will provide retailers with Web design, implementation, integration, hosting and support services as well as order management technology and order fulfillment, parcel delivery and returns management.

The end-to-end offering, powered by hybris, allows Newgistics to offer a fully integrated order life cycle, from customer acquisition and order placement through fulfillment, delivery and returns across channels on a unifed and highly flexible platform. The hybris B2C Commerce platform also scales with retailers as they grow, eliminating the need for growth-driven re-platforming.

Order Motion Part of NetSuite

This is not breaking news, but for the record....

In May 2013 NetSuite, a leading cloud-based software company, acquired OrderMotion, a cloud-based Order Management Solution. Terms of the deal were not disclosed.

“We focus on the order at NetSuite,” said NetSuite CEO Zach Nelson in a recent VentureBeat interview. “Order management is at the heart of our transactions. … The transaction at the center of the business process is defining big winners.”

Although it already has its own order management system, NetSuite said it was an “important and complex business challenge” requiring outside augmentation to meet their customers’ needs, which range from eCommerce to brick-and-mortar retail to telemarketing.

NetSuite, which always lacked some critical functionality, will reportedly be using OrderMotion’s technology for continuity and replenishment, as well as supporting direct response marketing efforts. The resulting product is intended to meet the needs of eTailer as well as wholesale distribution and manufacturing.

“We’re transforming how your business operates and how your business interacts with other businesses,” said Nelson. “Customers want to transact with several different devices and they want you to remember them across devices.”

Jack Dellose Joins Warwick Fulfillment, Recreates Winning Team

Earlier this month, Mike Wilt, President of Warwick Fulfillment Solutions (WFS), announced that Jack Dellose joined the WFS team as co-owner and EVP/CFO.

Mike Wilt and Jack Dellose are no strangers to a successful fulfillment partnership. In fact, their former partnership, Interactive Marketing Services, Inc. (IMS), grew from under $4 million to over $32 million in fulfillment and customer care revenue, and from 50 to over 700 full-time employees, before selling the company to NewRoads (now GSI Commerce, an ebay Enterprise).

The success of that partnership led to a client roster that included Avon, Abercrombie & Fitch, and Godiva Chocolatier. Says Dellose: “Mike and I enjoyed success in the fulfillment industry and I look forward to building on Warwick’s successes to date. Both Mike and I feel the market has a continued need for a fulfillment expertise that realizes the difference between logistics and fulfillment, and a company that is focused on its clients and employees rather than one fixated on market caps and IPOs.”

Mike and Jack share a passion for the fulfillment industry and a business philosophy rooted in the desire to achieve long-term mutually beneficial relationships with their clients. Embracing technical solutions and maintaining a positive work environment goes a long way toward achieving these goals.

Under their leadership, many cutting-edge services and solutions have been developed by their fulfillment teams. One such example was the introduction of an innovative call center with an avant-garde approach to customer contact, effectively recreating the store environment at the customer care center so the agents felt they were part of the retail action.

Another illustration of a technology-driven solution included building a system specifically to determine the optimum packing materials to guarantee in-home arrival of food products at just the right temperature by considering weather information between shipping and destination points, as well as time-in-transit.

Notes Mike Wilt, “It was once said to me that if you survive your first holiday season in fulfillment, you will never leave it. That has proven to be the case for Jack, myself, and our team. We all share a passion for this business which we believe differentiates us. We are always looking for ways to improve our services and offer solutions that meet our clients’ needs."

Square Launches Marketplace Site

Square, the mobile payments company that offers a mobile phone-based credit card reader, has launched Square Market, an online marketplace for eSellers without the effort or expense of building and maintaining a proprietary site.

Merchants or individuals can create a profile and manage product listings with photos in just a matter of minutes. They can then use social media such as Twitter or Facebook to broadcast deals on their sites.
Square's listings are free (Amazon's are 99 cents) but Square collects 2.75 percent of the item's sale price. eBay charges up to 30 cents per item.

In addition, Square doesn't handle fulfillment. As with eBay, product shipping is the responsibility of the seller.

GoECart Wins Quality Improvement Award

For the second year in a row, GoECart, a leading provider of fully integrated multi-channel eCommerce solutions, has won the Gold Award in the 2013 Connecticut Quality Improvement Award Competition. 

The Connecticut Quality Improvement Award Partnership, Inc., founded in 1986, is America's first state-level quality award based on the Malcolm Baldrige National Quality Award for Performance Excellence.  

GoECart 360 offers the following:

• An Advanced eCommerce Platform (B2B and B2C) —Designed for speed, high-performance, and scalability
• Full Support for Personalized Products with Instant Preview — Adobe Scene7 to drive a personalization engine to offer customized products (e.g. engraving, monogramming, etc.) with instant visual "proof"
• Multi-Site Capabilities — Multiple branded sites and microsites can be leveraged to boost SEO and cater to multiple markets (e.g., B2B, B2C, international)
• Sales and Use Tax Compliance — GoECart is officially certified with Avalara AvaTax, giving merchants end-to-end sales tax compliance at no additional cost.
• Enterprise-class Back-office Tools — GoECart's eCommerce storefront communicates directly with its Order and Inventory Management Systems and built-in Salesforce.com CRM module, all driven from a single data source
• Responsive Technical Support — GoECart introduced a number of customer focused programs last year, including follow-the-sun support, enhanced training, SEO migration, social media reputation preservation, and conversion optimization consulting
• Amazon and eBay Integration — Merchants can automatically list products and update inventory to these popular marketplaces. Orders and fulfillment info is also synched up seamlessly without leaving the GoECart 360 admin panel.