Most UK Call Centres Not PCI-Compliant

In a surprising and dismaying development, CallCentreClinic reports that "New research from Connected World, leading provider of communication solutions for businesses today reveals that despite 36.7% of contact centres judging themselves to be fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), the vast majority (89%) admitted to not understanding its requirements and penalties.

"Compounding further concern and reflecting a high level of disarray in the market, a third of all contact centre respondents (33%) claimed at best to be years away from full PCI DSS compliance, with a fifth (21%) stating that their processes will never be in full accordance with the standard's stringent requirements."

The survey included more than 200 contact centre decision makers in industries from retail and leisure to public service and finance. It was commissioned to mark the launch of Connected World's PCI TeleSafe's network-based telephony solution that protects customer account data and resolves a host of PCI-DSS compliance issues.