Natick, MA—January 15, 2007—CommercialWare, Inc., a leading provider of cross-channel commerce solutions for retailers, today announced CWSerenade, a next-generation, Java-based solution that delivers cross-channel order management, customer service and fulfillment functionality enabling retailers and direct marketers to transact and support their customers at all touchpoints from one integrated solution.
"Many retailers are moving toward open-source technologies and with that in mind, CommercialWare developed CWSerenade with all of the best practices and knowledge we’ve gained over the years working closely with our customers and partners," said Jane Cannon, chief operating officer at CommercialWare. "With the delivery of CWSerenade, CommercialWare and Datavantage applications now share a common platform, allowing us to deliver CWSerenade, Xstore, Relate Retail CRM, Analytics and Enterprise Java Merchandising all on the same infrastructure."
CWSerenade is a feature-rich solution with seven comprehensive modules to address the cross-channel retailer’s need for order management, fulfillment, customer service, warehousing/inventory control, merchandising, marketing and finance. These modules share a common database that provides real-time visibility to all customer and inventory information through the entire transaction lifecycle. It allows the retailer to collect and manage transaction details from all channels in real-time so information is accessible to deliver a channel transparent experience for the customer.
Monday, January 15, 2007
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