ProfitCenter Software (PCS), a subidiary of Systemax, Inc., has announced four new users for its Web-based, on-demand Profitability Suite of direct commerce applications.
Extreme Halloween, Nania, FL, will use PCS to consolidate order management and fulfillment for its 13 Ecommerce sites, supporting aggregation of product demand and customer databases.
Art of Beauty, Cleveland, OH, a leading manufacturer and marketer of natural nail care products and cosmetics, chose PCS for its CRM and multichannel B2B and B2C capabilities.
AM Leonard, Piqua, OH, a multichannel horticultural tool and gardening merchant, looks forward to using PCS for its Web sites, outbound wholesale sales team, consumer call center, and accounting departments.
Virginia Diner, Wakefield, VA, a provider of gourmet foods, has selected PCS because of its effective pricing, which will allow it to make additional investments in growing its business.
Wednesday, July 26, 2006
Thursday, June 29, 2006
Google Catalogs
Has your company signed up for Google Catalogs? Google Catalogs helps you make a scanned version of your paper catalog accessible to online users by scanning it and hosting it online for free. Google thinks it's "easily browseable and fully searchable, enabling users to quickly find your products."
While the browsing can be a bit difficult -- not every catalog looks good in a scanned version -- the searching is interesting. Using an intelligent search/query box, shoppers can find out which of the scanned catalogs carry the product(s) they are looking for.
You get access by clicking on "more>>" in the links above the Google search box, and selecting "Catalogs" (fourth one down on the left, under "Search"). Catalogs are categorized in the following buckets: Apparel & Accessories, Computers, Home & Garden, Arts & Crafts, Consumer Electronics, Lifestyle & Gift, Arts & Entertainment, Education, Sports & Outdoors, Automotive, Food & Gourmet, Toys & Hobbies, Books/Music/Film, Health & Personal Care, Business To Business, and Home.
However . . . there is no way to place an order on Google Catalogs. If you find what you want, you can then click on the catalog Web site or call the phone number, both of which are displayed next to the scanned pages.
This would have been considered slick in 1997, but 10 years later, I'm curious to know if it is getting any action. Let me know your experience with Google Catalogs (kept in confidence, if you wish). Thanks.
While the browsing can be a bit difficult -- not every catalog looks good in a scanned version -- the searching is interesting. Using an intelligent search/query box, shoppers can find out which of the scanned catalogs carry the product(s) they are looking for.
You get access by clicking on "more>>" in the links above the Google search box, and selecting "Catalogs" (fourth one down on the left, under "Search"). Catalogs are categorized in the following buckets: Apparel & Accessories, Computers, Home & Garden, Arts & Crafts, Consumer Electronics, Lifestyle & Gift, Arts & Entertainment, Education, Sports & Outdoors, Automotive, Food & Gourmet, Toys & Hobbies, Books/Music/Film, Health & Personal Care, Business To Business, and Home.
However . . . there is no way to place an order on Google Catalogs. If you find what you want, you can then click on the catalog Web site or call the phone number, both of which are displayed next to the scanned pages.
This would have been considered slick in 1997, but 10 years later, I'm curious to know if it is getting any action. Let me know your experience with Google Catalogs (kept in confidence, if you wish). Thanks.
Update on Junction Solutions
In April Junction Solutions rebranded its offerings as:
JunctionMCR (Multi-ChannelRetail)
JunctionIIS (In-Store Systems)
JunctionRQW (RetailQuadWare Business Intelligence)
Junction F/B (Food & Beverage vertical)
The company has also recently signed Royal Canadian Mint; Folica, a wholesaler and retailer of hair and skin care products; Nautica Mexico (its first international customer); Redcat Motors, provider of off-road vehicles, and Resolution, a major third-party fulfillment center for 50 leading media companies and online retailers such as A&E, CBS, MTV, Food Network, National Geographic and Ben & Jerry’s (which has already gone live).
Pfaltzgraff selected Junction Solutions's Business Intelligence Application, JunctionRQW, to improve understanding of customer behavior and product marketing.
Release 3.3 of Junction MCR includes the following new functionality:
Analytics
• Database Integration AX/RQW /ISS
• Reporting Portal and Executive Dashboard
Customer Service
• Screen Re-design
• Improved Order Status Flow
• Misc. Credits/Refunds
Warehouse functions
• Expedited "Hot" Order Flags
• Shipping Station Integration
• Additional Pick Wave Options
• Substitute Item Process
• Returns and Exchanges Workbench
Order Management
• Fraud Checking
• Mail Order Batches
• Check Hold Function
• Unauthorized Payment Workbench
• Deferred or Installment Billing
• Credit Card Resubmit Controls
• Priority Backorder
• Coupon Creation and Processing
Promotions Management
• Customer List Creation Tools
• RFM and LTV scoring applications
In December of 2006 Junction plans to release version 4.1, the first release on the Microsoft Dynamics AX 4.0 platform (which replaces "Axapta"). The theme for this release is "integration and streamlining processes," with full integration of the data warehouse solution (JunctionRQW) and the POS Solution (JunctionISS) as the major focus of this release.
JunctionMCR (Multi-ChannelRetail)
JunctionIIS (In-Store Systems)
JunctionRQW (RetailQuadWare Business Intelligence)
Junction F/B (Food & Beverage vertical)
The company has also recently signed Royal Canadian Mint; Folica, a wholesaler and retailer of hair and skin care products; Nautica Mexico (its first international customer); Redcat Motors, provider of off-road vehicles, and Resolution, a major third-party fulfillment center for 50 leading media companies and online retailers such as A&E, CBS, MTV, Food Network, National Geographic and Ben & Jerry’s (which has already gone live).
Pfaltzgraff selected Junction Solutions's Business Intelligence Application, JunctionRQW, to improve understanding of customer behavior and product marketing.
Release 3.3 of Junction MCR includes the following new functionality:
Analytics
• Database Integration AX/RQW /ISS
• Reporting Portal and Executive Dashboard
Customer Service
• Screen Re-design
• Improved Order Status Flow
• Misc. Credits/Refunds
Warehouse functions
• Expedited "Hot" Order Flags
• Shipping Station Integration
• Additional Pick Wave Options
• Substitute Item Process
• Returns and Exchanges Workbench
Order Management
• Fraud Checking
• Mail Order Batches
• Check Hold Function
• Unauthorized Payment Workbench
• Deferred or Installment Billing
• Credit Card Resubmit Controls
• Priority Backorder
• Coupon Creation and Processing
Promotions Management
• Customer List Creation Tools
• RFM and LTV scoring applications
In December of 2006 Junction plans to release version 4.1, the first release on the Microsoft Dynamics AX 4.0 platform (which replaces "Axapta"). The theme for this release is "integration and streamlining processes," with full integration of the data warehouse solution (JunctionRQW) and the POS Solution (JunctionISS) as the major focus of this release.
Tuesday, June 27, 2006
Update on Ship4U
Gunnar Fredlund of CIO Technologies Inc., reports some updates regarding Ship4u, a hosted order management/fulfillment application:
"...all customers currently are using the ASP version of our software and the same code base. One of the fringe benefits for our customers is that additions made for one customer are made available for the others at no extra charge.
"We have implemented our system at four new warehouses last month so our customer base is growing.
"One major improvement in the system is that we now can set up automatic routing tables to split client orders automatically between East and West coast (a Canada alternative is coming on-line this month). One infomercial client who uses our solution noticed an immediate reduction in call center calls as the products now reach the customers much faster."
"...all customers currently are using the ASP version of our software and the same code base. One of the fringe benefits for our customers is that additions made for one customer are made available for the others at no extra charge.
"We have implemented our system at four new warehouses last month so our customer base is growing.
"One major improvement in the system is that we now can set up automatic routing tables to split client orders automatically between East and West coast (a Canada alternative is coming on-line this month). One infomercial client who uses our solution noticed an immediate reduction in call center calls as the products now reach the customers much faster."
Friday, June 16, 2006
More on Sigma
I finally spoke to Kevin Spark at Sigma regarding their technology. They are making good use of “Windows Communication Foundation,” which is now .NET 3.0. They are using a lightweight transaction manager that can cache data locally and be notified when it gets updated on a database. This reduces roundtrips to the database (for things like authenticating username and password that get lots of use with very few data changes).
They are also using some homegrown tech innovations that I am precluded from talking about, or even describing. Suffice to say that when they are ready to introduce their new browser-based system later this year, it will be well worth waiting to take a good close look at.
They are also using some homegrown tech innovations that I am precluded from talking about, or even describing. Suffice to say that when they are ready to introduce their new browser-based system later this year, it will be well worth waiting to take a good close look at.
Ecometry World Conference
Attended the Ecometry World Conference this week. They put on a good show, as always. My primary interest was in determining how Blue Martini, which the parent company, Golden Gate Capital, acquired last year, fits into the picture as a Java based application that won two "Java Pro Magazine" Reader's Choice Awards for Best Pure Java Packaged Client-Server or Distributed Application and Best Pure Java Packaged Client Application, since Java was not part of Ecometry's technology for its order management and fulfillment application. Most of Blue Martini's legacy users are also much larger than Ecometry's user base.
The answer seems to be "better than expected." Ecometry and Blue Martini will be synchronized on the same version number, 9.0, next year, and it appears that the two organizations are doing a good job at learning from each other. This is one of those times when "synergy" is not just a buzzword. So while the jury is still out, I think there is a good chance that by the end of next year Ecometry will have evolved into a more mature multi-channel solution (they've also got Nextor, a Java-based POS application, which will be synchronized on 9.0 as well). They have their work cut out for them, but the pieces are in place for a big leap forward.
The answer seems to be "better than expected." Ecometry and Blue Martini will be synchronized on the same version number, 9.0, next year, and it appears that the two organizations are doing a good job at learning from each other. This is one of those times when "synergy" is not just a buzzword. So while the jury is still out, I think there is a good chance that by the end of next year Ecometry will have evolved into a more mature multi-channel solution (they've also got Nextor, a Java-based POS application, which will be synchronized on 9.0 as well). They have their work cut out for them, but the pieces are in place for a big leap forward.
Friday, June 09, 2006
Sigma Commerce Suite
As noted in the June eCSForum newsletter, Sigma Micro has acquired the Intellectual Property Rights to the Quark Commerce Suite. I promised more information as soon as it was available.
According to Sigma's President, Joe Swern, the acquisition provides a major boost to a development project that Sigma had begun nine months ago to migrate to a .Net environment. Much of the Quark functionality was consistent with their own development, and the company will undertake a "gap analysis" in the next few months to determine what needs to be added to meet the needs of the current Controller+ installed base. They anticipate that only a few database changes will be required in implementing a true N-Tier application suite.
Sigma will also be converting the .Net 1 platform of the Quark product to .Net 2, which provides improved scalability and performance of applications with improved caching, application deployment and support for a broader array of browsers and devices with ASP.NET 2.0 controls and services.
The new product, expected to be available before the end of the year, will be fully multi-channel, and available in a browser interface on a hosted or a licensed basis. They expect the deal with Quark to be finalized by July 7.
I am still waiting to clarify some technical details with Sigma's technical staff. For the moment, it appears that the Quark system has found a very approprate new home that will redound very well to the benefit of Sigma's user base, and to anyone looking for a broadly functional direct commerce order management system using some of the latest Microsoft tools and technologies.
According to Sigma's President, Joe Swern, the acquisition provides a major boost to a development project that Sigma had begun nine months ago to migrate to a .Net environment. Much of the Quark functionality was consistent with their own development, and the company will undertake a "gap analysis" in the next few months to determine what needs to be added to meet the needs of the current Controller+ installed base. They anticipate that only a few database changes will be required in implementing a true N-Tier application suite.
Sigma will also be converting the .Net 1 platform of the Quark product to .Net 2, which provides improved scalability and performance of applications with improved caching, application deployment and support for a broader array of browsers and devices with ASP.NET 2.0 controls and services.
The new product, expected to be available before the end of the year, will be fully multi-channel, and available in a browser interface on a hosted or a licensed basis. They expect the deal with Quark to be finalized by July 7.
I am still waiting to clarify some technical details with Sigma's technical staff. For the moment, it appears that the Quark system has found a very approprate new home that will redound very well to the benefit of Sigma's user base, and to anyone looking for a broadly functional direct commerce order management system using some of the latest Microsoft tools and technologies.
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