SATMAP Call Routing System Reduces Costs 7%

JoAnna Brandi, customer loyalty specialist, has found and recently begun representing a product for call centers that can increase customer satisfaction by almost one standard deviation point on a five point scale.

This product is the next generation of call center routing, as it uses "neural networking" to match the call center rep and customer based on over 100 psychographic and demographic factors of the caller (such as age, gender, income level, geographic location and education) to send the call to the next BEST rep, not the next available rep.

SATMAP, as the product is known, is returning an increase of between 15 - 22% in conversion rates for clients, typically decreasing cost for call handling by 7% and keeping customers and employees happier for the largest financial institutions, telecoms and hospitality firms. The product has quietly been installed since 2007 in over 25,000 seats at 20+ customers.

This artificial intelligence product has 24 patents and learns from each and every interaction to return business intelligence back to the company. There is no capital investment involved and it can be up and running in 30 days (on a hosted or on-premises basis). There is a 60 Day risk-free guarantee and they work on a share of the upstream revenue. All results are measurable and auditable.

Here's the catch - it only works in call centers that have over 200 seats and are in a B2C environment. If you want to hear more about how some smart companies are suceeding with this product, contact JoAnna at 561-279-0027 or e-mail joanna@customercarecoach.com